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Missing regkey.dat file to install DataLoad

 
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rmt2010



Joined: 10 Jan 2011
Posts: 3
Location: Richmond VA

PostPosted: Tue Jan 11, 2011 5:54 pm    Post subject: Missing regkey.dat file to install DataLoad Reply with quote

I'm not sure if anyone else has experienced this, but we did and I'm sure it's just an oversight. We ordered DataLoad Professional a few weeks ago and upon beginning the installation, discovered that there was no regkey.dat file attached to the email that contained our serial number. We've tried to contact the DL folks via email and have had no success in getting a response. Any ideas? We are located in the US and our phones aren't able to make outgoing international calls. Thanks!
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DataLoad
Site Admin


Joined: 15 Nov 2005
Posts: 227
Location: Dorset, UK

PostPosted: Tue Jan 11, 2011 7:02 pm    Post subject: Reply with quote

Hi,

The regkey.dat file sometimes get removed by customers' email servers because it is an unknown attachment and I am sure that is what has happened here. Please email us again so we have your email details and company name, etc, and we will send the file from a different email account. If that still fails then we will put a copy on the dataload.con web site for you to download.

Thanks,

Jonathan Stuart
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rmt2010



Joined: 10 Jan 2011
Posts: 3
Location: Richmond VA

PostPosted: Tue Jan 11, 2011 7:55 pm    Post subject: Reply with quote

Thank you very much - I PM'd the details to you. Please let me know if you need further information.
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