DataLoad Community

GaborB · Joined: 16 Feb 2010 Posts: 7

Hello,

I have just installed V5.1.0.0 and cannot get it working as I'm randomly getting error messages or the application just crashes.

One message is rad Studio v7.0, while the other says "External exception 80000003" and the third is "Privilieged Instruction".

The computer I'm using is a dell d630, with recent WinXp install.

Any help/advise would be appreciated.
Thanks, Gabor

DataLoad · Posted: Tue Feb 16, 2010 3:45 pm Post subject:

Gabor,

A small number of users have reported similar issues with the latest version (V5.1) and we are currently investigating this. The next version of DataLoad is currently being tested and we are very keen for users who have experienced issues with V5.1 to try using V5.2. You can download the latest beta of the new version with the following link:

http://www.dataload.com/dlsetupv5200.exe

If possible, please download and install this version and let us know if these issues still occur with V5.2.

Thanks and regards,

Jonathan Stuart,
DataLoad Support

GaborB · Joined: 16 Feb 2010 Posts: 7

DataLoad · Posted: Tue Feb 16, 2010 4:43 pm Post subject:

Gabor,

Thanks for testing that so quickly. This is disappointing that the issue still occurs in V5.2 but we will continue working on a fix. We have an idea as to where the problem might be so we will update V5.2 to remove that part of the code and it would be great if you could then test this for us. Unfortunately we can't reproduce this issue on any of our machines so are relying on users to test potential fixes for this problem. I hope to get back to you shortly.

Thanks,

Jonathan

GaborB · Joined: 16 Feb 2010 Posts: 7

DataLoad · Posted: Tue Feb 16, 2010 5:27 pm Post subject:

Gabor,

There is now a new build of V5.2 on the web site. Please download this with the following link:

http://www.dataload.com/dlsetupv5200.exe

We have deactivated the area that we think might be causing this problem. If the problem still occurs then we have also turned on extra logging that should help us identify the issue.

Can you download, install and test this new build please? Thanks again for your help.

Jonathan

GaborB · Joined: 16 Feb 2010 Posts: 7

DataLoad · Posted: Wed Feb 17, 2010 12:36 am Post subject:

Gabor,

Thanks for that. We have had another user report that the new version still didn't fix this issue and given that this is a random issue you might find the problem returns. Please let me know what you find. If the problem returns then we have another new build that includes further changes designed to fix this problem. You can download that via the following link:

http://www.dataload.com/dlsetupv5200.exe

If the problem occurs again then please download and test that new version and let me know what happens.

Thanks,

Jonathan

DataLoad · Posted: Wed Feb 17, 2010 2:52 pm Post subject:

Hi Gabor,

Did you get another chance to test this on the company network?

Thanks,

Jonathan

GaborB · Joined: 16 Feb 2010 Posts: 7

DataLoad · Posted: Thu Feb 18, 2010 9:45 am Post subject:

Gabor,

Thanks for the update and that is great news. These fixes will be included in the next release of DataLoad. Please contact us again if you need more help.

Thanks,

Jonathan

GaborB · Joined: 16 Feb 2010 Posts: 7

GaborB · Joined: 16 Feb 2010 Posts: 7